Ideas
Ideas I work on
Four connected lines of inquiry into how organizations operate, and what it takes to change an operation, which is a good deal harder than describing one.
Operational Systems
How organizations turn people, workflows, decisions, data, and technology into actual work.
Forward Deployed Engineering
A delivery method within operational systems work: how a diagnostic becomes a deployed system with a measurable outcome.
Making Work Work
A practical philosophy for removing friction between people, process, technology, and the work itself.
Organizations & Technology
How software, data, automation, and AI change the way organizations operate.