Ideas
Ideas I work on
Four connected lines of inquiry about how organizations operate, and what it takes to change an operation rather than merely describe one.
Operational Systems
How organizations turn people, workflows, decisions, data, and technology into actual work.
Forward Deployed Engineering
A delivery discipline for going from an operating problem to a deployed system and measurable outcome.
Making Work Work
A practical philosophy for removing friction between people, process, technology, and the work itself.
Organizations & Technology
How software, data, automation, and AI change the way organizations operate.